Shipping policy
Shipping Policy
Thank you for choosing Lady Luxury. Every order is custom ordered using our premium raw Vietnamese hair to ensure exceptional quality and craftsmanship.
Processing Time
Please allow 7–14 business days for your order to be processed before shipment. Processing times may vary during holidays or periods of high demand.
Once your order has shipped, you will receive a confirmation email with tracking information.
Shipping
Lady Luxury currently ships within the United States.
Shipping rates are calculated at checkout based on your shipping address and selected delivery method.
Order Changes & Cancellations
Because every order is custom ordered specifically for you, we begin processing orders within 24–48 hours of purchase.
If you need to request a cancellation or make changes to your order, please email support@ladyluxuryco.com as soon as possible.
While we will do our best to accommodate your request, changes and cancellations cannot be guaranteed once your order has entered production or has been submitted to our supplier.
Lost or Delayed Packages
Once your order has shipped, Lady Luxury is not responsible for delays caused by the shipping carrier, weather, or circumstances beyond our control.
If your package is lost during transit, please contact the shipping carrier first. If you need additional assistance, we're happy to help.
Incorrect Shipping Address
Please verify that your shipping address is correct before completing your purchase. Lady Luxury is not responsible for orders shipped to an incorrect address provided by the customer.
Damaged Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Photos of the product
- Photos of the packaging
We'll review your claim and work with you toward a resolution as quickly as possible.
Questions?
If you have any questions regarding your order, please contact us at: