Frequently Asked Questions
Hair Quality
What type of hair does Lady Luxury offer?
Lady Luxury exclusively offers100% Raw Vietnamese Hair, carefully selected for its exceptional quality, longevity, and natural beauty. Every bundle is super double drawn for fullness from root to tip.
How long will my extensions last?
With proper care and professional maintenance, your Lady Luxury extensions can last 1–5 years, making them a long-term investment in luxury hair.
Can I color my extensions?
Yes. Our raw hair can be professionally colored. To preserve the integrity of the hair, we recommend all coloring services be performed by a licensed professional.
Can I use heat on my extensions?
Absolutely. Lady Luxury extensions can be curled, straightened, and styled just like your natural hair. We recommend using a heat protectant to maintain their longevity.
Choosing You Hair
How many packs will I need?
1 Pack (100g) – Soft enhancement or added fullness/ length.
2–3 Packs (200–300g) – Signature fullness (Most Popular).
3–5 Packs (300–500g) – Maximum fullness or lengths 26–30 inches.
If you're unsure, we recommend booking a consultation before purchasing.
Which extension method is right for me?
The best method depends on your lifestyle, maintenance preferences, natural hair, and desired results. We recommend booking a consultation for a personalized recommendation.
What lengths do you offer?
Our standard lengths range from 16–30 inches. If you're interested in a custom length, please contact us prior to placing your order.
Orders & Shipping
How long does shipping take?
Every Lady Luxury order is handcrafted specifically for you. Please allow 7–14 business days for processing before your order ships.
Can I cancel or change my order
Because every Lady Luxury order is handcrafted and custom ordered specifically for you, we begin processing orders within 24–48 hours of purchase. If you need to request a cancellation or make changes to your order, please contact us as soon as possible at support@ladyluxuryco.com.
While we'll do our best to accommodate your request, we cannot guarantee changes or cancellations once your order has entered production.
Do you ship internationally?
At this time, Lady Luxury ships within the United States only. We look forward to expanding our shipping destinations in the future.
Returns
Do you accept returns?
Due to the custom nature of our products, all sales are final. Each Lady Luxury order is custom ordered specifically for you, so we are unable to accept returns or exchanges.
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery at support@ladyluxuryco.com. Include your order number and photos of the product, and we'll work with you to make it right.
What if my order arrives damaged?
We take great care in packaging every Lady Luxury order. If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at support@ladyluxuryco.com.
To help us resolve the issue as quickly as possible, please include:
Your order number
Photos of the damaged item and packaging
A brief description of the issue
Our team will review your claim and work with you to find the best resolution.
Can I return my extensions if they don't match?
Because every order is custom ordered, we strongly recommend booking a consultation if you're unsure about your texture, length, or installation method. This helps ensure you receive the perfect match before placing your order.
Still Need Assistance?
If you didn't find the answer you were looking for, we'd love to help.
Email: support@ladyluxuryco.com